CUSTOMER DISCOVERY QUESTIONNAIRE

Please fill out this questionnaire so we can better understand your packaging needs and recommend solutions that fit your business.

Name

Section 1: Company Background

1. Which product category best describes your business?

Snacks & Confectionery Coffee & Tea Pet Food Baby Food Frozen Food Health & Nutrition Personal Care & Household Cannabis Industrial Products Other

Other, please specify

2. Who is typically involved in packaging purchasing or development decisions?

Purchasing / Procurement Operations / Production Marketing / Brand R&D / Engineering Sustainability / ESG Senior Management Other

Other, please specify

3. How are new packaging projects typically initiated within your company?

New product development / launch Product improvement / redesign Cost reduction initiatives Sustainability initiatives Customer requirements Regulatory / compliance changes Production / filling line improvements Other

Other, please specify

4. How did you first learn about TedPack?

Google / online search Referral from industry contact Trade show / exhibition LinkedIn Social media Existing customer recommendation Industry association / publication TedPack direct outreach Other

Other, please specify

Section 2: Decision Criteria & Preferences

5. When selecting a packaging partner, which capabilities create the greatest value for your business? (Select up to 3)

Quality & Performance: Consistent product quality Quality & Performance: Seal integrity Quality & Performance: Barrier performance (oxygen / moisture protection) Quality & Performance: Regulatory compliance Supply & Service: Reliable delivery and lead times Supply & Service: Responsive communication Supply & Service: Technical support Innovation & Sustainability: Sustainable packaging solutions Innovation & Sustainability: Packaging innovation Innovation & Sustainability: Fast prototype development Commercial: Competitive pricing Commercial: Local support Commercial: Long-term partnership

6. What type of technical support would be most valuable to you?

Material recommendations Packaging structure optimization Filling line compatibility advice Packaging testing & validation Sustainability consulting Regulatory guidance Prototype development Other

Other, please specify

7. Which type of pricing approach do you prefer?

Lowest unit price Best value for money Stable long-term pricing Transparent pricing with detailed cost breakdown Flexible pricing based on annual volume Total cost of ownership (quality, service and supply reliability) Other

Other, please specify

8. Under what circumstances would you consider choosing a higher-priced packaging supplier? (Select up to 3)

Superior product quality Better technical expertise Faster lead times Better customer service Stronger sustainability capabilities Better innovation More reliable supply Lower overall operating costs Proven long-term partnership Other

Other, please specify

9. When evaluating packaging suppliers from different regions (such as North America, Europe, or Asia), which factors matter most? (Select up to 3)

Product quality Communication efficiency Lead time Pricing Technical support Sustainability Local presence Manufacturing capability Supply chain reliability Other

Other, please specify

10. How often would you expect a packaging supplier to visit your company?

Visits are not necessary Once per year Twice per year Quarterly Every 2–3 months Monthly As needed for important projects Other

Other, please specify

Section 3: Quality & Operational Performance

11. What is your typical expectation for packaging lead times?

Less than 2 weeks 2–4 weeks 4–6 weeks More than 6 weeks Depends on the project

12. What response time do you generally expect when a packaging-related issue requires support?

Within 2 hours Within the same business day Within 24 hours Within 48 hours Within 2–3 business days Depends on the urgency of the issue

13. How would you prefer your packaging supplier to handle quality issues if they arise?

Immediate acknowledgement Root cause investigation Corrective action report (8D / similar) Replacement products On-site technical support Regular progress updates Other

Other, please specify

14. What type of support would be most valuable from TedPack during new packaging projects? (Select up to 3)

Material recommendations Packaging structure optimization Prototype development Filling line compatibility advice Cost optimization Sustainability recommendations Regulatory guidance Blind shipping / confidential project support Regulatory documentation support Other

Other, please specify

Section 4: Sustainability & Improvement

15. As packaging regulations and sustainability expectations continue to evolve, which areas would you like TedPack to support?

Recyclable packaging Mono-material packaging Compostable packaging PCR (post-consumer recycled) materials Regulatory compliance Carbon reduction initiatives We currently have no sustainability priorities Other

Other, please specify

16. Looking ahead, which packaging priorities are most important for your business over the next 2–3 years? (Select up to 3)

Improving packaging quality Increasing supply chain stability Reducing packaging costs Launching new products Improving sustainability Enhancing consumer experience Improving production efficiency Shipment visibility Inventory planning support Business continuity Flexible production scheduling Other

Other, please specify

17. Which areas of your current packaging supply would you most like to improve? (Select up to 3)

Product consistency Lead time Communication Technical support Innovation Sustainability Cost competitiveness Overall supplier responsiveness Packaging validation Shelf-life optimization Artwork & labeling coordination Other

Other, please specify

Section 5: Communication & Information

18. Which communication methods do you prefer when working with packaging suppliers?

Email Phone Microsoft Teams WhatsApp In-person meetings Other

Other, please specify

19. What does excellent communication from a packaging partner look like to you? (Select up to 3)

Fast response Clear project updates Proactive problem solving Technical expertise Easy access to the right contact person Regular business reviews Transparent communication Dedicated account management Effective after-sales support Other

Other, please specify

20. Which information do you wish packaging suppliers provided more clearly during the evaluation process? (Select up to 3)

Material performance data Testing reports Pricing information Sustainability certifications Production capabilities Lead time information Quality management process Case studies & success stories Other

Other, please specify

Section 6: Open-ended

21. Is there anything else you would like TedPack to understand about your business or packaging goals?

22. What would make TedPack your preferred long-term packaging partner?

Stand Up Pouch

Spout Pouch

Flat Bottom Pouch

Marijuana

Food And Drink

Personal Care

Compostable

Recyclable

PCR

About TedPack

Our Story

Capability

Digital Printing

Gravure Printing

Printing Instruction

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CUSTOMER DISCOVERY QUESTIONNAIRE

Section 1: Company Background

Section 2: Decision Criteria & Preferences

Section 3: Quality & Operational Performance

Section 4: Sustainability & Improvement

Section 5: Communication & Information

Section 6: Open-ended