Frequently Asked Questions
Welcome to TedPack’s FAQ page — your go-to resource for answers about the flexible packaging industry.
Here you’ll find detailed information about our materials, printing, lead times, and ordering process.
If you have additional questions, please contact our customer service team — we’re always ready to assist you.
We're Ready to Answer Your Questions
What is the Minimum Order Quantity（MOQ） for pouches I can order?
For unprinted pouches, the minimum order quantity is 5,000 pieces.
For custom printed pouches, the usual MOQ ranges from 10,000 to 20,000 pieces, while very small sizes may start at 50,000 pieces.
We also offer digital printing options, allowing you to start with as few as 100 custom printed pouches.
What is your process for approving artwork and starting production?
Before printing, we’ll send a color-separated artwork proof with our official signature and stamp for your approval.
Once approved and your purchase order (PO) is received, production begins.
You can also request print proofs or product samples before mass production to ensure everything meets your expectations.
How do you pack the printed bags, and can you accommodate special packaging requirements?
Printed bags are typically packed 50 or 100 pieces per bundle in corrugated cartons with protective film lining.
Each carton is labeled with product details.
If palletizing or stretch wrapping is required, we’ll notify you in advance.
Special packing requests (such as individual polybags) can be arranged upon request.
Please let us know if you approve having the TedPack logo printed on outer cartons.
Do you offer custom labeling services?
Yes. Custom labeling services are available.
Contact us by phone or email to discuss your specific labeling needs.
Can I get samples before placing a bulk order?
Yes. We recommend testing our pouches before placing bulk orders to confirm color, size, and functionality.
You can request existing samples (free) or custom samples (charges may apply).
What is the minimum order quantity for custom labeling?
For custom labeling, the preferred minimum quantity is 5,000 pieces to ensure production efficiency and cost control.
What is your production and shipping lead time?
Lead time depends on printing complexity and order size.
In most cases, production takes 2–4 weeks after artwork approval.
We ship via air, sea, or express, and door-to-door delivery generally takes an additional 15–30 days, depending on your location.
Do you have any retort pouches?
Yes. We manufacture retort pouches suitable for pasteurization and sterilization at 95°C, 105°C, 121°C, and 135°C.
Contact us for more details or a custom quotation.
Do you provide filling, sealing, or forming services for packaging?
No. we primarily supply printed and un-printed packages which are also custom-engineered. However, we work with multiple networks of packaging companies and can refer you to many of them which will provide the filling, sealing or forming services. Contact us for more information.
Which pouch materials provide protection against sunlight and moisture?
For products that need protection from sunlight or moisture, we recommend aluminum foil pouches or metalized films for superior light and moisture barriers.
Other options like polypropylene (PP) and nylon with moisture-resistant coatings are also available.
What are the material specifications I can get from you?
Our company provides a wide range of custom laminating materials which can meet our clients’ diverse needs. Some of them are Matt-BOPP, BOPP, AL, PA, VMPTE(PETAL), Matt-PET, PET, PP, PE, LLPDE, Milk White PE, CPP, VMCPP(PETAL) and many others.
What artwork files do you accept?
We accept Adobe Illustrator, PSD or PDF. You can save the PDF from your set up and send us the artwork in PDF format. Make sure they are outlined, or you will need send all fonts use in design.
Can I get materials which allow for easy open packages?
Yes. We offer easy-open features such as laser scoring, tear notches, tear tapes, and zippers.
For single-use products like inner coffee packs, we provide easy-peel materials for smooth opening.
How long does it usually take to deliver?
Our delivery time depends largely on the printing design, style and quantity required by the customer. In most cases, our delivery time is 2-3 weeks. We provide a variety of transportation methods such as air, express, and sea transportation. Generally, digital printing takes 10-12 days and gravure printing takes 18-20 days.
Can you provide samples?
Yes, we can provide free samples, but you need to bear the postage.
How can I request a quote for custom packaging?
You can contact us by phone, email, or online form.
Please include details such as product type, size, material, quantity, and printing requirements to receive an accurate quote.
What is the process for placing an order?
After confirming the order details, we will send you a formal quotation and contract. You can place an order after signing the contract and paying the deposit.
How much does shipping cost?
Shipping costs depend on your delivery location and order volume.
We’ll provide an exact estimate once your order details are confirmed.
Do you have a professional customer service team to help solve problems?
Yes, our professional customer service team has rich industry knowledge and problem-solving experience, and is dedicated to providing you with help and support. In the pre-sales stage, whether you need to understand the performance, specifications, customization requirements or other issues of the product, our team will provide you with detailed product information and solutions in a timely manner to ensure our quality service and enhance your purchasing experience.
In the sales stage, we will track your order throughout the process, including production progress and logistics status, to ensure that you are fully aware of the order status.
In the after-sales stage, if you encounter any problems or have any questions about the product during the use of the product, please feel free to contact our customer team. We provide a full range of support and services to ensure that your problems can be solved in a timely and effective manner.
What are your office hours?
GMT 9:00 – 18:00 / MDT 8:00 – 17:00
Do you offer a satisfaction guarantee for your products?
We stand behind our products with a 100% satisfaction guarantee.
If you’re not fully satisfied with the design or quality, contact us — we’ll make the necessary corrections to meet your expectations.
Can I provide my own design draft?
Yes, you can provide design drafts in AI, PDF and other formats.
Do you provide professional packaging design services?
Yes. Our in-house design team can provide professional packaging design recommendations tailored to your product and brand positioning.
Can I place an order and make payments online?
Yes. You can request a quote, manage delivery, and make payments online.
We accept T/T and PayPal as secure payment methods.
How can I be sure your products are high quality and safe?
Quality is TedPack’s top priority.
We follow strict quality control standards from raw material selection through printing and finishing.
TedPack holds ISO, SGS, and RoHS certifications, and all products are BPA-free and FDA compliant.
What information do I need to provide before requesting a quote?
Before requesting a quote, please prepare the following information: Pouch size and structure Material type and thickness Add-on features (zippers, valves, spouts, etc.) Artwork or logo details Order quantity
If you’re unsure, our sales team will guide you through the process.
Do you provide a sales agreement to ensure my interests are protected?
Yes. We provide a sales agreement that includes terms and conditions.
We recommend reviewing it carefully before making any payment.
By signing, both parties agree to the stated terms.
Does your company abide by the Image copyright?
All images and designs on the TedPack website are copyrighted unless credited otherwise.
All printing rights are reserved.
How long does an invoice last when an order is placed?
All orders must abide by the TedPack terms and conditions. All the payment terms are within our sole discretion. All invoices must be paid within the stated time on the invoice. TedPack may sometimes invoice parts of an order separately.
Can I cancel my order?
You may cancel an order within 3 days without penalty if the goods have not been produced or shipped.
Cancellations after production has begun may incur costs depending on the order stage.
When should I pay my invoice?
Invoices must be paid within the time frame specified on each invoice.
TedPack reserves the right to issue partial invoices for large orders.
All payment terms are at TedPack’s sole discretion and subject to our standard conditions.
Can I make changes to my order after it’s placed?
You may request changes to artwork, specifications, quantities, or shipment details before production starts.
Any price or lead time adjustments will be confirmed in writing.
No changes can be made to approved designs without mutual consent.